Last updated: August 9, 2026

At Maple Noir, we are committed to processing and delivering your order as quickly and carefully as possible. This Shipping Policy explains how we process, ship, and deliver orders within Canada.

Order Processing

Orders are processed on business days (Monday through Friday, excluding public holidays).

Due to high demand during promotional periods, seasonal sales, or holidays, order processing may occasionally take slightly longer than usual.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

Maple Noir currently ships to addresses within Canada.

If shipping becomes available to additional countries in the future, this policy will be updated accordingly.

Shipping Methods

We work with trusted shipping partners to ensure your order is delivered safely and efficiently.

The shipping carrier used for your order may vary depending on your delivery location, package size, and current logistics availability.

Estimated Delivery Times

Delivery times vary depending on your location and the selected shipping method.

Estimated delivery times are provided for informational purposes only and should not be considered guaranteed delivery dates.

Delays may occur due to circumstances beyond our control, including but not limited to:

• carrier delays;
• customs inspections;
• severe weather conditions;
• public holidays;
• high shipping volumes;
• transportation disruptions.

Maple Noir is not responsible for delays caused by shipping carriers or other third parties.

Shipping Costs

Shipping costs are clearly displayed during checkout before you complete your purchase.

Any available shipping options, including pricing and estimated delivery times, will also be presented before payment is finalized.

Order Tracking

Where available, you will receive a tracking number by email once your order has been shipped.

Tracking information may take up to 48 hours to become active after the shipment has been dispatched.

Customs and Import Charges

Orders shipped to Canada are generally delivered without additional customs or import charges.

If any unexpected customs duties, taxes, or import fees are imposed by Canadian authorities, these remain the responsibility of the Customer.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Maple Noir is not responsible for delays, failed deliveries, lost shipments, or additional shipping costs resulting from incorrect or incomplete address information provided by the Customer.

If you notice an error in your shipping address after placing your order, please contact contact@maplenoir.com as soon as possible. While we will do our best to assist, we cannot guarantee that address changes can be made once an order has entered processing.

Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact us at contact@maplenoir.com.

Our customer support team will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

Please note that investigation times may vary depending on the carrier.

Damaged Packages

If your order arrives visibly damaged, we recommend taking photographs of both the packaging and the products before opening or using them.

Please contact us promptly at contact@maplenoir.com, including your order number and photographs, so we can assist you as quickly as possible.

Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Maple Noir

Email: contact@maplenoir.com