Contact information
Last updated: August 9, 2026
At Maple Noir, we are committed to providing excellent customer service. If you have any questions regarding your order, our products, shipping, returns, or any of our policies, we are happy to assist you.
How to Contact Us
Customer support is provided exclusively by email.
Email:
To help us assist you as quickly as possible, please include your order number (if applicable) together with a clear description of your question or request.
Response Time
We aim to respond to all customer inquiries as quickly as possible.
Our typical response time is within 2 business days, although responses may occasionally take slightly longer during promotional periods, holidays, or times of exceptionally high demand.
Customer Responsibilities
Customers are responsible for providing a valid and active email address when placing an order or contacting Maple Noir.
Maple Noir cannot be held responsible for missed communications resulting from:
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incorrect email addresses provided by the Customer;
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emails filtered as spam or junk mail;
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email delivery issues outside of our reasonable control.
We recommend checking your spam or junk folder if you are expecting an email from us.
Use of Contact Information
The email address you provide will be used solely for purposes related to:
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order confirmations;
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shipping updates;
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customer support;
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service-related communications;
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other communications necessary to fulfill your order.
Your personal information is handled in accordance with our Privacy Policy.
Maple Noir does not sell or disclose your personal information to third parties except where necessary to provide our services or where required by applicable law.
Company Information
Maple Noir
Business Address:
Groenstraat 26
3665 As
Belgium
Email:
Updates
Any changes to our contact information will be published on our website. Customers are encouraged to refer to the latest version of this page for the most up-to-date contact details.