At Maple Noir, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at contact@maplenoir.com.

To help us resolve your request quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the defect or incorrect item

Once your claim has been reviewed and approved, we will send you a replacement item at no additional cost. Return shipping costs for approved defective or incorrect items will be covered by Maple Noir where applicable.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Before returning any item, you must contact us first at contact@maplenoir.com to receive return instructions. Returns sent without prior authorization may not be accepted.

After your return request has been approved, the item must be shipped back within the timeframe provided in our return instructions.

Return Conditions

To be eligible for a return, your item must:

• Be unworn, unused, and unwashed;
• Be in its original condition;
• Have all original tags attached;
• Be returned, where possible, in its original packaging.

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error on our part, such as receiving the wrong or a defective item.

We recommend using a shipping service that includes tracking, as customers remain responsible for the returned package until it has been received by our warehouse.

Shipping & Customs

Orders shipped to Canada are generally delivered without additional customs or import charges.

If any unexpected customs fees, duties, taxes, or import charges are imposed by Canadian authorities, these remain the responsibility of the customer.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 14 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Original shipping costs are not refundable unless required by applicable law or if the return results from our error.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

The following items are generally non-returnable:

• Gift cards;
• Final sale or clearance items;
• Personalized or custom-made products;
• Products that cannot be returned for hygiene reasons once opened or worn, where permitted by applicable law.

If a product is non-returnable, this will be clearly indicated on the product page.

How to Return Your Order

1. Contact us at contact@maplenoir.com to request a return.
2. Wait for our return authorization and instructions.
3. Carefully package the item, preferably in its original packaging.
4. Ship the parcel using a tracked shipping service.
5. Once we receive and inspect your return, we will process your refund if approved.

Contact Us

If you have any questions regarding returns, refunds, or defective products, please contact us.

Maple Noir

Email: contact@maplenoir.com