Privacy policy
Last updated: August 9, 2026
At Maple Noir, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following personal information:
- Full name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Device and browser information
- Website usage data collected through cookies and similar technologies
You may also voluntarily provide additional information when contacting our customer support.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders;
- Process payments securely;
- Communicate with you regarding your order;
- Respond to customer service inquiries;
- Improve our products, services, and website;
- Detect and prevent fraud or unauthorized activity;
- Comply with applicable legal obligations.
Where permitted by law, we may also use your email address to send promotional communications. You may unsubscribe at any time using the unsubscribe link included in our emails.
Payment Information
Payments are processed securely by trusted third-party payment providers.
Maple Noir does not store or have direct access to your complete payment card information.
Sharing Your Information
We only share your personal information when necessary to operate our business.
This may include:
- Payment processors;
- Shipping and logistics providers;
- Shopify and its affiliated services;
- Marketing and analytics providers;
- Professional advisors where necessary;
- Government authorities where required by law.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to:
- Ensure the website functions properly;
- Remember your preferences;
- Analyze website traffic;
- Improve your shopping experience;
- Measure the effectiveness of advertising campaigns.
Where required by law, we request your consent before placing non-essential cookies.
You may manage or disable cookies through your browser settings, although certain features of the website may no longer function correctly.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our products and services;
- Fulfill contractual obligations;
- Resolve disputes;
- Meet legal, accounting, and tax requirements.
When your information is no longer required, it will be securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.
While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable safeguards to protect your information.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Request information about how your data is processed.
To exercise any of these rights, please contact us at:
International Data Transfers
Your personal information may be processed or stored in countries other than your country of residence by our trusted service providers.
Where required, appropriate safeguards are implemented to protect your information during such transfers.
Children's Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The most recent version will always be published on our website, together with the updated revision date.
Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Maple Noir
Email: contact@maplenoir.com