Privacy Policy
Maple Noir
Last updated: June 2025
Maple Noir operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you with a refined and secure shopping experience. Maple Noir is powered by Shopify, which enables us to deliver the Services to you.
At Maple Noir, we value discretion, transparency and trust. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of personal information.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to “personal information”, we mean information that identifies, relates to, describes or can reasonably be linked to you. This does not include anonymized or de-identified information.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
- Contact details: name, billing and shipping address, phone number, email address
- Financial information: payment card details, transaction data, payment confirmations
- Account information: username, password, preferences and settings
- Transaction information: products viewed, added to cart or wishlist, purchased, returned or exchanged
- Communications: information you provide when contacting customer support
- Device information: IP address, browser type, device identifiers
- Usage information: interactions with our website and Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, or contact us
- Automatically through cookies and similar technologies when you use our Services
- From service providers acting on our behalf (e.g. payment processors, hosting providers)
- From partners or publicly available sources, such as social media platforms
How We Use Your Personal Information
We use personal information for the following purposes:
1. Providing and Improving Our Services
To process orders, accept payments, arrange shipping, manage returns, create and maintain accounts, remember preferences, and improve the overall shopping experience.
2. Marketing and Communications
To send newsletters, product updates and promotional communications (where permitted by law), and to personalize advertising based on your interactions with our Services.
3. Security and Fraud Prevention
To protect our customers, prevent fraud, secure transactions and maintain the integrity of our Services.
4. Customer Support
To respond to inquiries, provide assistance and maintain our relationship with you.
5. Legal and Compliance Purposes
To comply with applicable laws, respond to legal requests and enforce our policies.
How We Disclose Personal Information
We may share your personal information with third parties in the following circumstances:
- With Shopify and service providers who support our operations (payment processing, hosting, analytics, shipping, customer support)
- With marketing and advertising partners to provide personalized advertising, where permitted
- When you direct or consent to such disclosure
- With affiliates within our corporate group
- In connection with a business transaction (e.g. merger or sale)
- To comply with legal obligations or protect our rights
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Your information may be transferred to Shopify and its partners, including to countries outside your jurisdiction.
Shopify may process certain personal information independently to provide enhanced services. For more information, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com
You may also manage certain privacy rights through the Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and Retention
We implement appropriate technical and organizational measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Request data portability
- Object to or restrict certain processing
- Opt out of targeted advertising
You may exercise these rights by contacting us using the details below. We may verify your identity before processing requests, as permitted by law.
We will not discriminate against you for exercising your privacy rights.
International Transfers
Your personal information may be transferred, stored and processed outside your country of residence, including outside the European Economic Area. Where required, we rely on appropriate legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or your personal data, or wish to exercise your rights, please contact us at: