General terms and conditions

Last Updated: [june 2025]

These Terms and Conditions are drafted to be transparent, legally compliant, and customer-friendly for both European and international customers, with special attention to customers in Canada.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Withdrawal period: the period within which the consumer can exercise their right of withdrawal.
  
• Consumer: any natural person acting for purposes outside their trade, business, craft, or profession.
  
• Day: calendar day.
  
• Entrepreneur: Maple Noir, the natural or legal person offering products at a distance to consumers.
  
• Distance contract: a contract concluded through an organized system for distance selling, without the simultaneous physical presence of the consumer and the entrepreneur.
  
• Durable medium: any means that allows the consumer to store information in a way that enables future consultation.
  

Article 2 – Identity of the Entrepreneur

Company Name: Maple Noir

Trade Name: MapleNoir.com

Company Registration Number: 81918372

VAT Number: BE0804487316

Email: contact@maplenoir.com

Address: Groenstraat 26, 3665 AS, Belgium

Article 3 – Applicability

1. These terms and conditions apply to every offer from Maple Noir and every distance contract concluded.
   
2. By placing an order, the consumer acknowledges having read and agreed to these terms and conditions.
   
3. If mandatory consumer protection laws in the consumer’s country of residence provide a higher level of protection than these terms, those legal provisions shall prevail.
   

Article 4 – The Offer

1. All offers are without obligation and may be changed by Maple Noir.
   
2. Product descriptions and images are presented as accurately as possible. Minor color or detail differences may occur and do not entitle the consumer to compensation.
   
3. Prices are exclusive of any import duties, customs fees, and local taxes that may apply outside the EU. These costs, if applicable, are the responsibility of the consumer.
   

Article 5 – Formation of the Agreement

1. The agreement is concluded once the consumer accepts the offer and the order is successfully completed.
   
2. After ordering, the consumer will receive an electronic order confirmation.
   
3. Maple Noir reserves the right to refuse an order for valid reasons, such as payment issues or product unavailability.
   

Article 6 – Right of Withdrawal (Return Policy)

1. The consumer has the right to withdraw from the contract within 14 days of receiving the product without providing any reason.
   
2. During the withdrawal period, the consumer must handle the product with care. The product may only be tried or inspected as it would be in a physical store.
   
3. The product must be returned unused, unwashed, undamaged, and with all original labels intact.
   
4. To request a return, the consumer must contact contact@maplenoir.com within 14 days.
   

Article 7 – Return Costs and Refunds

1. If the return is due to an error by Maple Noir (damaged, incorrect, or defective product), return costs will be covered by Maple Noir.
   
2. In all other cases, return costs are the responsibility of the consumer.
   
3. Refunds will be processed via the original payment method within 7 days of approval of the return. PayPal refunds may be processed faster.
   
4. Shipping costs are non-refundable if the return is not due to an error by Maple Noir.
   

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized products;
  
• Hygienic products if the seal has been broken;
  
• Products that are clearly of a personal nature.
  

Article 9 – Prices

1. All prices are stated in the currency displayed on the website.
   
2. Maple Noir reserves the right to change prices without prior notice.
   
3. Obvious errors or mistakes do not bind Maple Noir.
   

Article 10 – Conformity and Warranty

1. Maple Noir guarantees that the products meet the agreement and reasonable expectations of the consumer.
   
2. Any defects must be reported in writing within 30 days of receipt.
   
3. Statutory consumer rights remain fully applicable at all times.
   

Article 11 – Delivery

1. Orders will be shipped as soon as possible, no later than 30 days.
   
2. If delivery is delayed, the consumer will be informed.
   
3. The risk of damage or loss passes to the consumer upon successful delivery.
   

Article 12 – Payment

1. Payment must be made using the payment methods offered on the website.
   
2. Maple Noir takes appropriate measures to process payments securely.
   

Article 13 – Complaints Procedure

1. Complaints must be reported within 30 days of discovering the issue via contact@maplenoir.com.
   
2. Maple Noir strives to handle complaints within 14 days.
   

Article 14 – Applicable Law and Disputes

1. Belgium law applies to this agreement.
   
2. This does not affect the fact that consumers are also protected under mandatory consumer law in the country where they reside.
   

Article 15 – CESOP

In accordance with European regulations, payment data may be recorded in the Central Electronic System of Payment Information (CESOP).

Questions? Feel free to contact us at contact@maplenoir.com.